![]() ![]() ![]() If you continue to experience issues after updating your DirectX drivers, you should check to ensure that your computer’s hardware and operating system meet the game’s minimum specifications here. On the right-hand side, look for " DDI version" underneath Drivers. If the number next to DDI version is any less than 11, it means that your graphics hardware does not support DirectX 11 and does not meet the game's minimum requirements.In the search box, type " dxdiag " and run the program.Click the Windows button to activate the Start Menu.To check to see if your graphics card is compatible: Please note that while you may have the correct version of DirectX 11 installed, you will still receive this error if your graphics card is not fully compatible. You can find instructions on downloading and installing the latest version of DirectX here. This should reinstall "vcredist_圆4_2015.exe" and "vcredist_x86_2015.exe" (if you're on a 64bit Windows OS) or download Visual C++ Redistributable for Visual Studio 2015 from Microsoft.If you receive an error stating “Your DirectX version is unsupported,” you will need to update your current version of DirectX to DirectX 11. Once you have uninstalled the files, launch The Elder Scrolls Online launcher and run a Repair on the game from the launcher.If prompted to visit your Control Panel, you will need to open your Control Panel and locate the files (see image below) to do a repair on those files. If that fails to resolve the error, you will need to uninstall the files.If given an error message, follow the instructions provided in the message, which may prompt you to visit your computer's Control Panel where you can repair/uninstall the files. Click the files and select the option to "Install" and it will allow the install or prompt with an error message.Locate the following files: (see image below for how it looks in the launcher directory.).Non-Steam: C:\Program Files (x86)\Zenimax Online\Launcher Steam: C:\Program Files (x86)\Steam\steamapps\common\Zenimax Online\Launcher To resolve this issue, navigate to your Launcher folder which is at the following locations by default: If you receive a Visual C++ error while launching The Elder Scrolls Online, it generally means that the version of Microsoft Visual C++ on your computer is outdated or corrupt. ![]()
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